By choosing I Accept, you consent to our use of cookies and other tracking technologies. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. That customer may need to try and exchange those tickets, or attend the rescheduled date. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. In March of 2020 t The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. Not surprisingly, this new policy has been heavily criticized. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Date of experience: 20 January 2023. Stay home if you are sick and advise others to do the same. But these are unprecedented times.. The credits are valid through the end of 2022. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). But StubHub simply cant afford to play the role of banker. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Overall, the website has very good customer service & refund policy. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Thats everything that we can tell you about StubHubs returns and refunds policy! You can read more about how this works at https://techboomers.com/how-to-support-techboomers. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. That may be the best way to protect you, the fan, from StubHub. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. The organizers stuck to their no . Set your price or use our recommended price and tap List tickets. Reply from StubHub UK. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Through it all, Marketplace is here for you. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. If you sell they will reduce or waive the sellers fee. Log in to your StubHub account and click or tap Profile then Orders to view your event status. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. EIN: 41-0953924. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Theyve only suspended them. He immediately requested a refund. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. You might noticed something is missing. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. and click the Request cash refund button on the appropriate credit. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Sorry we couldn't be helpful. pic.twitter.com/onFRrGVh6S. Unfortunately, as our complaint alleges, StubHub is breaching its . Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. 2023 CBS Broadcasting Inc. All Rights Reserved. College basketball conference tournament predictions: Picks for every mens league. Cookie Settings/Do Not Sell My Personal Information. Birmingham, Alabama 35203 We will process the refund to your original payment method within 5 days. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. Community Rules apply to all content you upload or otherwise submit to this site. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. Our mission to make business better is fueled by readers like you. ICE Limitations. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Re: StubHub Notice of Dispute Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. To enjoy unlimited access to our journalism, subscribe today. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. That means all of those remaining or yet-to-be-played games hang in limbo. Simply go to your. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Events that were postponed or rescheduled won't be refunded, Fowlks said. . That guarantee is a promise you'll get your money back. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Its just missing with no explanation. Buyers turn to credit card disputes to recoup cash. In. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. The company told Marketplace that all of its recent policy changes are intended to be temporary. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. All Rights Reserved. After a canceled event, StubHub charges the seller for the amount collected. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. For most sold out events, Stubhub is a great and easy way to get tickets. Stubhub does not have the money for refunds and recently admitted so in court. Daphne, AL 36527 The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. CORONAVIRUS:NY Health Dept. Some have received refunds, StubHub said, "in jurisdictions where they are required. You can apply this coupon toward multiple StubHub events in the same currency. Event Cancellation Protection . The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Receive a coupon for 120 percent of your original purchase*. But people want their cash back now. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. 2. Many events that have been cancelled or postponed are giving patrons a full refund for their money. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Viagogo refused to refund her . McMillan has had a StubHub account since 2017. All Rights Reserved. To learn more or opt-out, read our Cookie Policy. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons.