Why is your site permanently unavailable. What gives? Don't EVER buy for a friend, NIGHTMARE. Where you cannot provide evidence that the person affected is within the. Abusive partner? Can never get a refund on tickets and/or speak to someone within Ticketek. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Budjerah: 6:00 6:30pm They will do anything to hide from you. Appalling service. In event of a Refund Application the English language version shall be the basis of settlement. (This can normally be obtained from the transport companys website). means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Why are there multiple listings for the same event at different prices? is cancelled, postponed or cannot be fulfilled by the. Voluntary relocation or where you are changing employer for a new role. Would I ever get the tickets! You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. We may consider other Emergency Circumstances at our discretion. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. This meant that I had to sit & concert was standing room only. Buy guaranteed tickets for sold out events at a fair price. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Armed Forces Naval Service, Marines, Army or Air Force. Absolutely appealing customer service!!!!! Wife tested positive on 13th. Times are approx. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. There is not one good review about this dodgy company. We/Us/Our We are the Booking agent with whom You made the Booking. I haven't received my order confirmation email. failed the examination previously and had to re-sit. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I want an refund, yet there is no way I can get it. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Why even have the option of refundable tickets for an extra charge if I cant refund them? I tried calling, emailing before the show, had I had a response we would have made the show. Please also read the General Conditions of Refund. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. The following words or phrases have the meaning shown below wherever they appear in bold in this document. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. What can I do if my tickets are lost, damaged or stolen? etc. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Further details in the disclaimer. Share. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. (This can normally be obtained from the transport companys website). Are there any age restrictions enforced on my event? We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Are Refundable tickets offered on Gift Voucher sales? Anyone has experience getting refunds from them or have advice on what I should do here? Hands down. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I have now been trying for a refund for 6 months. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Sell tickets directly from your Ticketek Account. A copy of the travel warning from the Government Agency. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Years ago I did a few days temping at Tiketek. Our integration means you can list tickets for resale directly from your Ticketek account. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. We may consider other Emergency Circumstances at our discretion. Doors Open: 5:00pm means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ticketek wastes YOUR TIME like it doesn't matter. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Any reason for refund must not be foreseeable at the time. Sell tickets directly from your Ticketek Account. Ticketek takes the issue of scalping seriously. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. In event of a Refund Application the English language version shall be the basis of settlement. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. IMPORTANT Any translation of this document from English is for assistance and information only. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Just upload its fucking DEATH CERTIFICATE. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Pleased to meet you, won't you guess my name? Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Confirmation of failure or disruption of the public transport. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Any vehicleYouplan to use during theBooking. Change My Location actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. All Theatres and productions and sporting events should seek alternative partners. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Check to see if they have an online lodge system. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Presented by: ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. It's about $1500 and I have no idea what to do next. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Easy as. Make a report to ACCC. If enough people do it they'll be investigated. What will a Marketplace ticket look like? You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Attendance at business meetings and business travel. Why does Ticketek Marketplace charge fees? Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Press question mark to learn the rest of the keyboard shortcuts. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. If there is a financial failure of any Transport provider. Where You are the business owner or registered Director, or a member of Your family is. Please also read the General Conditions of Refund. are the business owner or registered Director, or a member of. How did this happen? For many, international travel is back on the cards. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Are Refundable tickets offered on Gift Voucher sales? How will I receive my tickets? Ticketek routinely mismanages ticket processing which should be simple. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Send them an inquiry many times and they are not answering! Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I received an error message after purchasing tickets. Like. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Are Refundable tickets available through Ticketek Marketplace? Instead I was sent the PDF email after the show. There is no customer service centre you can call, just an automated voice call telling you to email. Never ever again. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Safe, Fast and Verified https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. and subject to change at any time. Its a disgrace. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Automatic Refunds Any temporary relocation for work must be for a period of at least 3 months. Where a Ticket is offered for sale, sold or To read more about Covid-19 please visit our dedicated page here. We also ensure all reviews are published without moderation. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Basically, because they're the only game in town, and they can do whatever they fucking like. No reply emails or any form of communication. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. The only reason people buy tickets from Ticketek is they have no other choice. As it got closer to Christmas I started to worry, as they were to be presents. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Suncorp Stadium If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. means an unforeseen circumstance completely outside. I just resold a ticketek ticket on Tixel. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Travel insurance and COVID-19: what you need to know. Sell tickets directly from your Ticketek Account. means the unforeseen change of the date of an examination that. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Create an account to follow your favorite communities and start taking part in conversations. Any vehicle You plan to use during the Booking. 2023 ProductReview.com.au Pty. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. This is not an insurance policy. A doctor cannot be You or a member of Your family. Voluntary relocation or where you are changing employer for a new role. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. A copy of the letter requiring Jury Service. There is no phone number, only an email which does not get answered. This is not an insurance policy. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Fuck that, what a joke of an optional extra. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? To apply for a Refund simply click on the link in your booking confirmation email, or click here. It's criminal and needs serious investigation. Website doesn't work. I recognise the terms of service were available, but nobody reads those. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. I have now been trying for a refund for 6 months. No way to recover tickets. Companies can ask for reviews via automatic invitations. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Why is the price displayed on my ticket different to what I paid? If there is a financial failure of any Transport provider. Ive forgotten my password/My password has expired. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Any temporary relocation for work must be for a period of at least 3 months. This is such scummy conduct. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. You may also wish to resell your tickets if you cannot use them. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Ticketek is selling for the following venues only. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Is it cheaper to book online or through a travel agent? Do I need any special hardware or software for print at home tickets? If you've forgotten your account details, never fear we also . Abhorrently bad process for handling refunds and rescheduling due to illness. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. How insensitive is that. I will NEVER buy tickets from this company again! Might be worth looking into? if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. The office was just as bad as the ticket fees would have you believe. , please contact the Customer Service team directly for further advice about your Refund. Forcing people to own smart phones is not giving people choice and freedom. Lost a baby recently? Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Refunds & Exchanges Follow New articles New articles and comments. Where You are the business owner or registered Director, or a member of Your family is. Once got a response to an email because I didnt purchase the ticket wont gi. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Sell tickets directly from your Ticketek Account. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) A copy of the notice of failure or disruption of the public transport. Fire A report from the fire service and/or police. to then often have to go to their desk at the venue to follow up the issues. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Please comply with any stated ticket limit for this event. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Ticketek Australia you're a pathetic poor excuse for a company. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Simply do not try to contact them in any way shape or form.Worst customer service. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. No contact, no reply, nothing.You have stolen money from thousands of people who need it. More Info. Privacy (data erasure request) Zero stars, uselessly run, waste of a time company. Inspite of giving all the details, continuous email stating - send it in new format or send more information. means an unforeseen circumstance completely outside. The call centre shut the phone to the customer's face.. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. They rapidly charged my credit card, then didn't provide the tickets. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication The best person in the world. I sent a message via the website and got the pdfs a day or so later. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Still waiting for my refund 6 months. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Attend participate in, take part in, use, or be present at. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Worst website and app I have ever used!!! Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Attendance at business meetings and business travel. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek.