2023 How Microsoft Digital improves its own Employee Experienceand yoursas Customer Zero Read blog. - Differentiate your business with the secure and resilient delivery of technology. Adrian Ellison is Associate Pro Vice-Chancellor and CIO at the University West London, where he is a member of the Vice-Chancellors Executive and responsible for Academic Administration, Academic Registry, Academic Quality and Standards, Library and IT services and the Institute for Policing Studies. ServiceNow family releases. Safeguard operational technology (OT) systems with digital workflows that respond quickly to threats. Digitize, modernize, and speed up the delivery of government services. Automate and connect anything to ServiceNow. Copy the assignment_group value in your ServiceNow instance and paste it into the ServiceNow value field in the configuration form. The ServiceNow Research team does both fundamental and applied research to futureproof AI-powered experiences for all users of the Now Platform. Adam has a BA in Film Studies, a BSc in Psychology, and a career in IT in both the commercial and education sectors. Local User Groups are great, but nothing tops Knowledge. on Now, Training The values that designate priority are customizable. Scale and support operations with end-to-end digital workflows. Coupert automatically finds and applies every available code, all for free. Take control of your IT assets. Labs Starting on May 11th, we've got the ever-popular hands-on, on-demand, labs to guide you through all of our new and popular features. John Hemingway was appointed as CIO of Durham University in 2019. 22, 2023. Transform manual tasks and mundane work into digital workflows. Use insights and automation to predict issues, reduce user impact, and streamline resolutions. Contacts for BNA2023 General enquiries, sponsorship and registration: bnafestival@outsourcedevents.com Scientific programme: Louise.Tratt@bna.org.uk (0)7584 016279 or (0)739 215 5972 Press enquiries: Louise.Tratt@bna.org.uk (0)739 215 5972 Festival Venue The Brighton Centre , Kings Road, Brighton, East Sussex, BN1 2GR, United Kingdom Were revolutionizing high-impact services with intuitive automation and together were accelerating our countrys digital evolution. Guide. Please consider stopping by our session where we Craig D. auf LinkedIn: Healthcare IT Connect - 2023 Summit Speed new products to market and quickly turn services into revenue. Deliver extraordinary employee experiences, resiliency and productivity. Rob creates evidence-based actionable research to empower Executive Leaders lead more effectively and is the research lead on Diversity, Equity, and Inclusion for Executive Leaders. I would like to hear about upcoming events, products and services from ServiceNow. Trying to do some department budgeting and we haven't heard much about next year's get together. 15 Provide efficient, resilient financial services operations for enhanced customer and employee experiences. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. Accenture participated in ServiceNow's Knowledge digital conference this year May 11-20, 2021. portal, Terms and If you book a hotel room during the registration process, there are discounted rates and special offers for Knowledge 2023 attendees at the Wynn Las Vegas and the Venetian Hotel Las Vegas. Spark innovation with more creators and less complexity. Control CapEx and OpEx, minimize risk, and automate the full asset lifecycle. Prior to ServiceNow, Louise spent 15 years working in the education sector and has helped institutions around the world transform their digital student experience as well as back-office operations. Rob O'Donohue is a Senior Director, Analyst in Gartner's Executive Leadership Research Group focusing on Leadership, Culture, Talent, and DEI. More info about Internet Explorer and Microsoft Edge, Role-based access control with Microsoft Teams Rooms Pro Management. Automate end-to-end process flows, integrations, and back-end systems. on Now, Training Now the announcement is out: Team (formerly known as Summit) will be back in Las Vegas April 18-20, 2023. Discover new ways to transform the world of work and inspire innovation. Rob O'Donohue is a Senior Director, Analyst in Gartner's Executive Leadership Research Group focusing on Leadership, Culture, Talent, and DEI. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business. For example, you might choose to organize your incidents by location. April 26 - 29, 2021; Online only; Hemostasis Science Weeks. Attend in person; Agenda; Pricing; Hotels and travel; New to Summit; . Drive customer loyalty with connected digital workflows that automate work across departments. 22, 2023. May This product was formerly known as IT Business Management (ITBM). Drive efficiencies and create effortless experiences for your customers. Effortless self-service without contacting a respresentative. At Durham, John has dual responsibility for strategic direction and oversight of digital services, alongside directing the core information services provider and co-ordinating other providers (e.g. Build apps faster with low code. If you have the option to go to Knowledge, say yes! At CourseLoop, Peter is responsible for leading successful implementations for our clients. ServiceNow CEO Bill McDermott said the company now expects to hit $11 billion in revenue by fiscal year 2024. Reduce technology CapEx and OpEx by reducing spend on unoptimized software, hardware, and/or cloud services. Modernize learning to create amazing experiences for all. Were creating great citizen and employee experiences. academic, management and administrative information systems. Your account give you access to even more premium content, don't lose access to it. Reimagine every process as a digital workflow. Knowledge is coming to you on May 14-18, 2023, in Las Vegas. June 24 - 27, 2023; McCormick Place | Chicago, Illinois, USA; ISTH 2023. . Join us in Las Vegas to expand . Microsoft Teams Developer Center to access docs, blogs, tools, and more to start building Teams apps. Here, he advises Executives on Future of Work topics, hybrid work design, culture change, solving talent challenges, advancing leadership effectiveness, how to create of high performing teams, and enhancing diversity, equity, and inclusion within the organization. Attendees are responsible for hotel accommodations; these charges are not included in the conference registration fee. The next event takes place between 15-20 May 2023 at the MGM Grand Hotel in Las Vegas. Peter brings over 15 years of experience at large government and private software development companies. https://knowledge.servicenow.com/getupdates. Embed risk-informed decisions in your day-to-day work. Most Knowledge conferences are held in Las Vegas. ServiceNow Knowledge 2022 is designed for customers and partners that run or support the Now platform. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business. Make work flow across teams and the value chain. He is the chair of the university education committee, secretary of the Senate and serves on the board of Farnborough College of Technology, the TEF Advisory Group, Student Minds Advisory Group, Prevent Advisory Group, and the EM3 Skills Advisory Panel. AWS Summit AWS Summit Americas JUNE - SEPTEMBER AWS Summit APAC Reimagine every process as a digital workflow. Register for the live Now Platform Tokyo release broadcast. Jan 2005 - Sep 20094 years 9 months. Enable CSPs to enhance customer care and automate service assurance. What Is The Knowledge Conference? Information and Digital Officer for the University of Surrey responsible for technology, Now, you can deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls. Embrace hyperautomation to modernize and innovate across the enterprise. Connect field service with other teams and mobile tools to quickly respond to and prevent issues. Escaping the office Dan is a climber, kayaker, swimmer and runner who competes in the occasional triathlon. Simplify how they get service, support, and information so they can do their best work from anywhere. library, Sign Connect your employees across digital channels. ServiceNow makes it easier to focus on what's important - making the world work better in uncertain times. Australia with a degree in Psychology and Information Systems. Trusted by 2,000,000+ members Verified Get Code *** Director of Digital Services, Stephen is responsible for the IT- enterprise strategy of the Coventry University Group. Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents. Tracey Jessup joined De Montfort University in the new role of Chief Transformation Officer in June 2022. I'm very honored and lucky that I was Largely printed at the hall way to MGM conference and This demo will be delivered in Norwegian. We're revolutionizing high-impact services with intuitive automation and together - we're accelerating our country's digital evolution. When ServiceNow works, the world works. Modernize learning to create amazing experiences for all. https://knowledge.servicenow.com/getupdates. We believe in the power of technology to reduce the complexity in our jobs. . Deliver proactive digital operations with AIOps. Cant-miss keynotes or must-see demos? Knowledge 2021. library, Now Support The conference features a variety of keynote speakers, hands-on workshops, and break-out sessions, as well as opportunities to attend networking events and connect with ServiceNow partners and vendors. Knowledge Fest is a must-attend event for the mobile electronics industry. 18, 2023. The services provided support student engagement with the life-changing educational opportunities that are central to the institutions mission, internationally recognised research, and the administration of the enterprise. Copy the resolution state from your ServiceNow instance and paste it into the ServiceNow value field in the configuration form. - Our 2023 Summit will allow our members to share collective knowledge and experience. Improve productivity by streamlining the employee service experience with intelligent workflows. Automate and streamline work across the enterprise. Go beyond traditional CRM and field service. This year, were thrilled to be able to convene at one global event May 14-18, 2023, at the Venetian Convention and Expo Center in Las Vegas. Improve productivity by streamlining the employee service experience with intelligent workflows. Explore the power of YES and grow your knowledge with seminars, demos, and more. The equivalent of comments is a custom value in the Teams Rooms Pro Management portal. ServiceNow, Anthony Stephens, Associate Director Digital Strategy, Salford University, Andy Smith, Interim Vice President Operations and CIO, University College London, Where will you be 3 years from now? Select an authentication method to sign in and enter your ServiceNow Instance Host and API URI. He is the strategic lead for the University's education agenda and access and participation plan providing talented and motivated students from all backgrounds with an outstanding education that is inclusive, research-informed, technologically enhanced and professionally enriched with industry partnerships. The equivalent of close code is a custom value in the Teams Rooms Pro Management portal. Actionable insights. Check your inbox for a confirmation message from us. Encouraging diverse teams to explore big ideas works. Automate service operations to enhance productivity and give employees a superior work experience. Osama has 24 years of experience in teaching corporate finance, derivatives, mathematical economics, real estate finance and economics and investment management in various universities including the University of Surrey, University of Cambridge, University of Hong Kong, Dongbei University of Finance and Economics, Copenhagen Business School and HEC Paris. Testing is required to submit your configuration. Connect your telecom operationsfrom the network to the customeron a single platform. Increase customer loyalty and improve your bottom line. Gain the insights you need to move from strategy to business outcomes in a constantly changing world. How your environment is configured is highly customizable and will depend on your organization's needs. Join us at Knowledge to find out how to create endless possibilities that spark transformation. ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its fourth quarter ended December 31, 2022, with It's transformation reimagined. Individuals may access the live webcast of the presentation here . At ServiceNow, we make a habit of promoting and accelerating equity and gender equality year-round. Build digital workflow apps fast with a low-code platform. Andy Smith Joined UCL in May 2020 as CIO and before that he was the Global CIO for Arm from 2014 to 2019. Tel: 01235 980120, Sophie Harrison Director of Agile Product Delivery, University College London, Antony McClaren, Vice Chancellor, St Marys University, Twickenham, Professor Peter John, CBE, Vice-Chancellor and Chief Executive, University West of London, Professor Osama Khan, Pro-Vice-Chancellor, University of Surrey, Sarah Setchell, Chief People Officer, University of Derby, Peter Katis, Head of Professional Services, CourseLoop, Richard Bainbridge, People Technology Lead, McDonald's, Joe Taylor, Delivery Lead & Candidate Experience Programme Manager, Enfuse Group, Brian Henderson, Director of Digital and Information Services, University of Aberdeen, John Butterworth, Director OCIO, King's College London, Fiona Greig, Director of Library & IT Services, University of Winchester, Krish Pilicudale, Director of Digital Information, University of Huddersfield, Simon Corbett, IT Director, Northumbria University. Don't forget to submit your abstract for the #2023ERNOP Conference! Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducing risk. Jan 27, 2023 Connect your enterprise and modernize operations to transform your business. Washington, D.C. 20001 short_description: The short description field in ServiceNow is a brief, 160-character alphanumeric value that provides a summary of the incident. Build the future of IT with digital workflows on a single, unified platform. Deliver legal services for your enterprise at the speed of the business. Come and visit HaloITSM during Support World Live - an event that unites the global IT service and support community for an epic conference & expo to share best practices, network, overcome similar challenges, and celebrate success. Over the past 10 years, I can think of one Knowledge that was held in San Francisco, CA and another one in Orlando, FL. Tracey Jessup joined De Montfort University in the new role of Chief Transformation Officer in June 2022. Australia with a degree in Psychology and Information Systems. Gain insights into what the Now Platform can do through demos at the Knowledge Expo. Make the most out of your ServiceNow investment. Get a personalized value acceleration solution that boosts your expertise and transforms your digital journey. Set a new standard for manufacturing with truly connected operations. Sometimes you need to take a break and give your brain a rest. Adobe Summit 2023 The ultimate experience is back. 23, 2023. - Connect the ordering lifecycle from order capture to fulfillment. You can even schedule meetings with ServiceNow experts ready to help solve your most pressing business challenges. The call comes after the company's earnings, which are set to be announced on 4/27/2022. Brians strategy-first approach sets the direction for our overall product and architecture and the way we define, develop, manage and deliver our products. Nick Gilbert is an accomplished Higher Education Digital Leader, and is Chief Increase agility across the organization. From what I've heard they are going to be having a centralised event in the USA again next year. Recorded eLearning sessions and virtual conference presentations are available to members in our Knowledge Base. 2023. Improve customer service operations by automating processes. Prior to this Andy spent 5 years as a Government CIO working for one of the agencies in the defence sector. ServiceNow also expects to reach $16 billion in revenue by fiscal year 2026. Janine Barraclough, Assistant Director for Service Delivery & Support joined IT Services in 2007 with thirty years experience in HE. Joe Taylor is a management consultant who has designed and delivered transformation programmes across both the public and private sectors. Its going to be in Las Vegas May 14-18th. Anthonys role at Salford University is to help our organisation drive growth by digitising the way they work, the tools they use and the processes they follow. Build the future of IT with digital workflows on a single, unified platform. (One email per month, no fluff - only value). Modernize legal operations to make faster decisions and increase productivity. Get directions. You can say yes to all of these. Knowledge is being held on on May 14-18, 2023, in Las Vegas. severity: The severity field in ServiceNow is used to organize incidents by priority. LinkedIn: www.linked-in.com/tracey-jessup. Its also a phenomenal networking opportunity if youre looking for a change in roles and companies. 2023 Aug 25, 2023 Cape Town, South Africa. How? and certification, Resource With decades of international experience in higher education, financial services, e-commerce and defense, Brian has a track record for conceptualizing, delivering and transforming business and IT growth strategies, new business models and end-to-end operations using digital solutions and technology platforms. Transform manual tasks and mundane work into digital workflows. View CPE details. Build apps faster with low code. This demo will be delivered in German. 7th International Conference on Nanoscience and Nanotechnology ICONN-2023 ICONN is a biennial International Conference organized by the Department of Physics and Nanotechnology, SRM Institute of Science and Technology, that attracts researchers across the world, working in the areas of Nanoscience and Nanotechnology. Sign up for the latest updates and be the first to know when registration will open. James Smith is the CIO at Birkbeck, University of London, where he is responsible for the delivery of systems and services that are relied upon by Birkbecks staff, students, and commercial customers. Get a personalized value acceleration solution that boosts your expertise and transforms your digital journey. Gain visibility, discover vulnerabilities, and protect your assets while reducing downtime. The Teams Rooms field is auto-filled. Looks like the registrations are open, no mention of the hotel but all the other info are available (including the pre-conference courses), On the FAQs page there is some info about the hotel(s). Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents. Built for a fast-changing world, the Now Platform improves employee experiences and empowers your people to do their best work. Drive efficiencies and create effortless experiences for your customers. He holds a Professor in Practice title at the Surrey Business School. state (resolved): The state (resolved) field in ServiceNow is used to designate how an incident was resolved and is required to close an incident. If you can't locate your custom values, contact your ServiceNow administrator. He has written about and spoken widely on the use of technology and analytics in the HE sector. Past Knowledge events have included such things as a building block wall, karaoke, virtual reality demos, happy hours, and more. Prior to joining Keele, Dan has experience across the Higher Education sector including holding positions at University of Manchester, Jisc and Janet(UK). ServiceNow Federal Forum (Mar 2023), Washington DC USA - Conference 3 Conference ServiceNow Federal Forum 13 Mar 2023 Add To Calendar Renaissance Washington DC Hotel, Washington DC, USA Get Directions Request a Booth Add a Review Share & Invite Interested About Followers 31 Exhibitors Speakers Reviews Travel Deals Transform shared services and drive efficiencies with GBS. Zo heads up Service Delivery at Royal Holloway and is responsible for all technical infrastructure services, first-line support and other user services, such as the managed desktop and audio visual. Modernize the employee experience platform with ditized forms. Use insights and automation to predict issues, reduce user impact, and streamline resolutions. #KPMG will be leading a breakout session at the 2023 HIT Connect Summit on Wednesday, March 8th at 12pm EST. YES! If you have the option to go to Knowledge, say yes! Say ! Proactively monitor the health of your networks and services to prevent downtime. Increase customer loyalty and improve your bottom line. We have now opened the Online Conferencing System (OCS) to allow branches to register delegates and submit motions in line with the rule-book requirements. Andy lives in Cambridge with his wife and two daughters. Mar venue has not been disclosed. See how to supercharge experiences with the Now Platform Tokyo release. Get the support and tools you need for every step of your upgrade journey. Tokyo, Japan 2023 ServiceNow, Inc. All rights reserved. Get inspired by our community. Safeguard operational technology (OT) systems with digital workflows that respond quickly to threats. Build digital workflow apps fast with a low-code platform. It all comes to life at Knowledge. Perpetual Sourcing LLC was a staffing consulting company providing candidate generation and full candidate . Dan Perry is CIO & University Librarian at Keele University where he is a member of the University Executive leading the digital transformation within Keele. With more than 20 years of experience in higher education, he's always strived to deliver connected and connecting experiences for students, employees and external parties alike and enable operational efficiencies at scale through digital transformation. I understand I can unsubscribe any time. Better together with IT Asset Managemet and Employee Workflows. Unleash the power of a quick start employee experience. Join World Forums, our series of one-day global events happening in October and November 2022. The state (resolved) value is customizable. It's the fourth item in the second column of your ServiceNow instance. He holds is a certified Executive Coaching with the ICF and uses his experience to help leaders think differently. Scale order management to take on modern telecom opportunities and build for customer success. Align your apps with business strategy. assignment_group: The assignment group field in ServiceNow is used to organize incidents. Forum attendees are eligible to receive five continuing professional education (CPE) credits. The post was not official though, so I wouldn't assume it to be true.I've seen nothing official from SN, so will just have to wait and see. Deliver legal services for your enterprise at the speed of the business. Please fill out the following fields before continuing. Join us at an event and see how ServiceNow makes the world of work, work better for everyone. Accept. A CIO perspective on driving meaningful change through skills and technology, Securing AWS Edge Compute within the Janet Network powered by Fortinet, Cant get no (student) satisfaction? Once you're ready to enable ServiceNow for your organization, switch the Do you want to enable ServiceNow?