payactiv complaints

To sign up and must be 18 years old and need to provide some personal information, including the following: If you sign up through your employer, Payactiv generally will interact with companys payroll and time attendance system. Albert Wick amazing, skilled, and delightful human being thank you again. When I do the chat, they ask me to send in my time sheet and Everytime they tell me that they need an official timesheet, THAT WAS MY OFFICIAL TIMESHEET, the same one I have sent every two weeks after they screw up my time. Anna earned an Expert Contributor in Finance badge from review site Best Company in 2020. California loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-78868. Yes, its legit. If you're transferring money to your PayActiv prepaid Visa, you should receive the funds instantly. Very knowledgeable and patient. Payactiv is part of a growing trend of apps that offer low-cost alternatives to a more traditional option: the payday loan. We're working on your case. Have a blessed day. Payactiv SDS-IT. Hi Erica,Thank you for taking the time to write a review about your experience. Find out how we combat fake reviews. :), I am changing my review again because grace helped me out with no problem. Employees can access their earned wages by ACH bank transfer, real-time transfer to a Payactiv Visa Card, or direct transfer to a bank account. Hi Jennifer,Please accept our sincerest apologies for all the inconvenience that you had to face. they were quick at responding and helping me find a solution! Have a blessed day. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. We may receive payment from our affiliates for featured placement of their products or services. But since we generally make money when you find an offer you like and get, we try to show you offers we think are a good match for you. We never take money from vendors during our research phase and rely heavily on practitioners and experts to help us recommend the right software. Credit Karma Mortgage, Inc. NMLS ID# 1588622|, Credit Karma Offers, Inc. NMLS ID# 1628077|, Credit Karma Credit Builder (McBurberod Financial, Inc.) NMLS 2057952 |. Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. So Ill be honest, I cant stand the customer support on the app, the chat function is slow and glitchy and the ability to communicate through it is awful. I would definitely recommend payactiv due to amazing and outstanding customer service that I received, Hi Monica,Thank you for taking the time to write a review about your experience. Direct deposits of paychecks may also appear on the PayActiv debit card up to 2 days before they would normally be processed. As a proud B Corp, Payactiv holds itself to the highest verified standards of transparency and accountability. World's #1 Fraud. If you dont work for an employer that partners with Payactiv, you can still receive your paycheck up to two days in advance by signing up for a Payactiv Visa Prepaid Card, which is a debit card. Hi Michell,Thank you for taking the time to write a review about your experience, it's always rewarding to hear such kind words. * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. . Have a blessed day. And its only free if you sign up for direct deposit to a Payactiv Visa Payroll Card. Feb 16 I finally get connected to Ned. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. PayActiv achieves high marks in both areas. Have a blessed day. Payactiv provides an FAQ section, webinars, and blogs with useful industry insights for self-serve. :) DC Darius Cohn 1 review US Oct 10, 2022 Mr. Darius Cohn Mr. Ronnie O'Connor made my call to customer service an awesome and pleasant experience. Its free to load money onto a Payactiv card, but if you want to transfer funds to your bank, pick it up at Walmart, spend it with Uber or Amazon or use the bill pay feature, you can expect to pay additional fees. We use dedicated people and clever technology to safeguard our platform. We spend hundreds of hours researching the best HR and recruiting software so you dont have to. Please try again later. We always try our best to do our job well, and your kind words make it all worthwhile. American Express National Bank, Member FDIC, has expanded its offerings with an all-digital checking account known as the American Express Rewards Checking account. They treat you like family. Financial insights With the mobile app you can get financial advice, budgeting tools, tips on saving and a way to track your spending. PayActiv advances wages that workers have accrued but haven't yet received. Receive and send funds to other members. We always try our best to do our job well and your kind words make it all worthwhile. Prevention Platform. Payactiv has partnered with 1500+ businesses and served over 2 million users since its inception in 2012. :). I dont ever try leaving bad reviews because it hurts businesses. Literally the best agent ever! He fixed the issue, even when my phone died and I called back. Our information is based on independent research and may differ from what you see from a financial institution or service provider. Have a blessed day. Have a blessed day. Advice to Management * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Hi Lasheka,We sincerely apologize for your negative experience. Verification can help ensure real people write reviews about real companies. Audience Companies looking for an earned wage access platform to give their employees financial relief solutions between paychecks About Payactiv Davis M has saved the day once again! Ned is amazing. Of course, the offers on our platform don't represent all financial products out there, but our goal is to show you as many great options as we can. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. She is the founder and owner of GeekTravelGuide.net, a travel, technology, and entertainment website. Once an employer agrees to offer Payactiv to their employees, the service can go live within 48 hours. The review found that, on average, the cost to borrow $500 from a payday lender in Louisiana for four months was $435, or an interest rate of 405%. These offers do not represent all deposit accounts available. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. We always try our best to do our job well, and your kind words make it all worthwhile. If you're ready to get a Payactiv demo, we suggest getting in touch for a look at the product and quote. It works with existing systems and theres no cost to the business in offering Payactiv services as an employee benefit. Its even less expensive than many other cash advance apps, which sometimes require a monthly subscription fee. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Comes with the option to change your due date so you wont fall behind on repayments. Payactiv's financial assistance program provides employees with an opportunity to consult with professional coaches and get advice on saving, budgeting skills, debt management, and more. All five stars is for Ned not this company.I've been having an issue since Feb 10. . A instant EWA was not going through even though I submitted for instant pay, a 1.99 fee. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. 1 Standard rates for data and messaging may apply from your wireless provider. Grain app review: Small lines of credit with no Cleo app review: Small cash advances for members, Can only access up to 50% of your paycheck, Fees may apply depending on where you have funds deposited, Full benefits are available only if your employer participates. We'll certainly investigate this matter and take appropriate measures to ensure this never happens again. Took 5 minutes on chat to get asked the number to my account, while I was logged in. Some employers also may limit how much of an advance theyre willing to offer. Or if I brought up my case number, they would stop replying and end the chat/call. We are continually improving the user experience for everyone, and applying the relevant accessibility guidelines. . It's worth noting that this service could cost you $1 a day, but it's capped at $5 a pay period. The offers for financial products you see on our platform come from companies who pay us. :), I cannot say enough about Devon and Grace. Hi Leah,Thank you for your feedback. You can apply for a Payactiv account online. Otherwise, read on! Please mention "App reviews" in the subject line of your email so that we can assist you in a timely manner. The Empower app offers fee-free cash advances between $25 and $250 to users, along with a cashback debit card. I wish I never started using this app, its so frustrating!!! If it's wasn't for the supervisor on shift Ned T. This would received 0 stars. If youre interested in joining PayActiv on your own, youll just need to download the app and create an account with your name, phone number and email. We always try our best to do our job well and your kind words make it all worthwhile. If there's anything you need in the future or any feedback you have for us, please don't hesitate to email us at support@payactiv.com. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. We think it's important for you to understand how we make money. Advance up to $250 from your paycheck plus get access to your paychecks up to 2 days early with direct deposit. Employees will have to pay between $1 and $2.99 every time they withdraw money from their earned wages., Users have reported that they are extremely disappointed with Payactiv's customer support as representatives either do not respond on time or don't fix the issue quickly.. Companies can ask for reviews via automatic invitations. He was kind and patient with me and was able to fix my paycor app issue within minutes. In the Business to Business Service category. He deserves recognition. Articulate , very informative , and patient. Employees can access their money immediately, pay for hours worked, load it on a Payactiv card or get cash at Walmart. Were required to balance purpose and profit by considering how our decisions affect our workers, customers, and community. Shout-out to Ronnie O'Connor for helping me resolve my issues with my lost card. However, it did earn a TrustPilot score of 3.3. CONS. This is the absolute worst app!! My kids are sick and I'm a single mother who needed to get them to the hospital. For two whole months I tried to get money from the bank they sent it back to, which resulted in two late credit card payments and a debt to my cousin! Only mortgage activity by Credit Karma Mortgage, LLC., dba Credit Karma is licensed by the State of New York. The Payactiv Visa Card also provides other benefits like getting access to your paychecks early by up to 2 days, autopay, an exclusive discount marketplace, discounts on gas, movie tickets, and more., Payactiv's SmartSpend syncs with your Payactiv app and Visa card to track expenses and provide guidance on spending and saving decisions. These offers do not represent all available deposit, investment, loan or credit products. The PayActiv app uses secure encryption and transmission technology to protect your data. This product doesn't have any reviews yet. Indeed Featured review. There are many popular cash advance apps available today that can help people avoid high-interest credit card cash advances or predatory payday loans. Up to 4 days early deposit of government payments2. Thanks again Ronnie, Hi Rika,Thank you for taking the time to write a review about your experience. She was kind and courteous and advised me that the previous agent I spoke with was able to resolve my issue. 2023 Payactiv, Inc. All Rights Reserved. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. Hi Bella,Thank you for taking the time to write a review about your experience. 1 Standard rates for data and messaging may apply from your wireless provider. Get offers from potential lenders in minutes by filling out just one online form. One of our representatives will be reaching out to you shortly to assist you. Creating a Payactiv account is free for all users and contains many free features including bill pay, discounts, financial counseling, and budgeting and savings tools. It powers financial innovation by giving users the tech . 1 Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective of 1-2 days later. If there's anything you need in the future, please don't hesitate to reach out to us at support@payactiv.com. Advances can reach 50% of your earned wages though some employers may limit how much you can borrow. New York, NY, 10016. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Have a blessed day. We'd like to turn this around and resolve your issue ASAP. Either way we need more Ronnie OConnors.Thx Again for your help Ron, Hi there,Thank you for taking the time to write a review about your experience, it's always rewarding to hear such kind words. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. We also ensure all reviews are published without moderation. No cost to open a Payactiv account where you can easily manage your everyday needs and plans for the future, In 2012 we innovated the way to get paid when you work, not two weeks later. m was so helpful he updated my ewa hours so I could handle all my business. :), I have been calling trying to chat an leaving emails no response every pay period you all put the hours in right before you can't access funds 5 days before time goes in we can't access funds that's when you all add the hours to give us access but we can't get any money no response to not even chats I called an got hung up on this is day 3 sad. Please appreciate that there may be other options available to you than the products, providers or services covered by our service. Here are 8 tips for writing great reviews. One drawback is that Empower charges an $8 monthly fee. Yieldstreet is an alternative investment platform that securitizes art, real estate, short-term notes, structured notes and supply chain financing. And PayActiv comes close, which is why it earned a 4.9 rating in this category. Private company. Her lengthy list of publishing credits include Bankrate, Lending Tree, and Chase Bank. Hi Melissa,We're glad that our representative could help you resolve your issue. 1 Standard rates for data and messaging may apply from your wireless provider. One of our representatives will be reaching out to you shortly to assist you. Zachary Marshall gave me the best customer service that Ive ever had!! We always try our best to do our job well and your kind words make it all worthwhile. Dave has a unique feature that helps you find side gigs to earn a little extra cash, which can help if you are consistently running short before payday. I have never had a bank tell me they can't accept my money back due to a time frame block my card and everything. This could put you at risk of getting caught in a cycle of debt. 24 Reviews Visit Website. I am not trying to make a purchase just get my money back from a previous purchase that they can see on their system. Replies to negative reviews in < 24 hours. Carefully review your finances and the loan cost to make sure it fits your budget. You should consult your Cardholder Agreement and the Fee Schedule atpayactiv.com/card411. The . If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at 877-747-5862, 24 hours a day, 7 days a week. He deserves a huge raise. You're amazing and thank you for your kindness, Hi Romona,Thank you for taking the time to write a review about your experience. Payactiv integrates with leading HCM, Payroll, and T&A providers, including ADP, Paychex, UKG, Workday, SAP, and Paycor. Kindly email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. payactiv.com Review - Scam Detector. I wish my employer used a more reliable system. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ronnie OConnor was AMAZING he was so efficient and went above and beyond to make sure a resolution was met and was such a great active listener. They will transfer you 20 times and no knows where your money is. Bottom line: This employer-based pay advance app offers low-cost advances on paychecks with no bank account required. We make money from the interchange rate when you use the Payactiv Visa Card* for online or in-store purchases. Advertiser Disclosure: Many of the offers appearing on this site are from advertisers from which this website receives compensation for being listed here. Money is available immediately. Finder.com LLC. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Alan Davis was very awesome. We always try our best to do our job well and your kind words make it all worthwhile. Customer complaints are largely related to technical glitches that leave people unable to access their funds or manage their money. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. EWA has not worked for a while. In this era when so many consumers are looking for fee-free banking, many also expect other financial services to come without fees or interest charges. A co worker of mine tried to warn me about pay active. Join over 2+ Million people and put yourself ahead. There is a $12 fee if you need an immediate cash advance; otherwise, your money will be available in your linked bank account within a few days. Payactiv is transforming and scaling Good processes and experienced managers starting to make a difference EWA is exploding and the company has positioned itself very well The platform is far ahead Cons The last couple of years with Covid and growing pains were hard. Multiple attempts at using live chat were completely ignored with zero response after the initial greeting, in one case after an agent sent the greeting the chat was closed for lack of agents. If you have specific questions about the accessibility of this site, or need assistance with using this site, contact us. Hi Geraldine,We sincerely apologize for the inconvenience. A former editor of a newspaper in Beirut, Anna writes about personal, student, business and car loans. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Just spoke with Davis M. He fixed my issue in less than 5 minutes and was very courteous! Information technology & services. I called three to four times the last two days and Im so glad I got Natalie this time. Learn more at www.payactiv.com. Get advice on achieving your financial goals and stay up to date on the day's top financial stories. Dawn Allcot is a full-time freelance writer and content marketing specialist who geeks out about finance, e-commerce, technology, and real estate. Oops! lawanda moore. Read 4 more reviews about Payactiv Inc. LM. Have a blessed day. We're available 24/7/365. Select your state to see the options available to you. How long does it take to get money from PayActiv? Couldnt find my employer, took them a half hour to find out they are in fact signed up, then after all that, there is a block on my account. Have a blessed day. Have a blessed day. Our hope is that our vendor shortlists and advice are a powerful supplement to your own research. I had a big issue n called for days. If i could i would give 0 stars this app and the service they give is horrible . Was never asked what the issue was. It's compliant in all 50 states and offers its Earned Wage Access program with an Approval Order from the Consumer Financial Protection Bureau (CFPB). Have a blessed day. If youre enrolled in Payactiv through work, you may be able to access up to half of your earnings before payday, but the exact amount will be set by your employer. $1,000+ monthly income, direct deposit, US citizen or permanent resident, ages 18+. Both my Payroll department and UKG are supposedly working to fix the problem, to no avail thus far. Funds accessed using Payactiv will show as a deduction on your next paycheck. Hi Eric,Thanks for letting us know about your concern. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at 877-747-5862, 24 hours a day, 7 days a week. Run! Dave charges a $1 per month membership fee, which is much lower than Empower. Hi Clechelle,We sincerely apologize for your negative experience. Borrow up to $500 with just a few swipes but only for residents of 21 states. You can also easily lock lost or stolen cards. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. I appreciate the patience, going the extra mile, and not once being rude! Hi Michelle,We sincerely apologize for your negative experience. Have a wonderful day. Were looking forward to showing you how our platform can benefit your employees and help reduce turnover, increase engagement and improve productivity at your organization. Send funds by phone number. Agent assisted me and resolved my issues very quickly. Have a blessed day. Thank you Grace!!! It takes a holistic approach to improving financial wellness and employee satisfaction. For a $5 fee, enrollees can make up to five transactions per pay period via a smartphone app. The PayActiv debit card carries Visas Zero Liability fraud protection, which may protect you in the event of fraud and unauthorized use of your card. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. It goes against our guidelines to offer incentives for reviews. The Consumer Financial Protection Bureau (CFPB) no longer requires lenders to consider your ability to repay a loan. Hi Bill, sincerest apologies for the inconvenience. Ray M. made it so easy to get set up where i can have access to my wages. While we are independent, the offers that appear on this site are from companies from which finder.com receives compensation. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial wellness platform that provides a suite of services such as earned wage access, savings and budgeting tools, bill payments, automatic savings, and more., The Payactiv app, linked to your attendance tracking system, turns your working hours into earned wages that you can access on-demand, at any point in time, without having to wait for payday. Advertisement AN Angelica reviews US Updated 4 days ago Better with certain agents Learn how we maintain accuracy on our site. Verification can help ensure real people write reviews about real companies. You can receive an advance as high as 50% of the wages youve already earned sometimes at no cost. Pay bills, stay ahead of fees, and handle the unexpected with the greatest of digital ease. But Payactiv takes reasonable measures to protect its customers information from theft and loss using SSL encryption techniques and authentication procedures. They tell ya they cant do anything to contact the merchant. Anyways 5/5 for Davis M! Mission Lane Visa Credit Card Review 2023: Is This Credit-Building Card Worth It? He was helpful well mannered and really focused on getting my new card to me as quickly as possible. Support for the Payactiv App, Payactiv Card, transactions, signing up, and more, Id like to offer Payactiv to my employees, Learn about how Payactiv products help your employees and boost your business. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. Described as an all-in-one digital wallet on the PayActiv website, the service provides users with a free Visa prepaid card, money management tools and the ability to access 50% of your money as it is earned instead of waiting until the end of your pay period when you receive your check or direct deposit. Be sure to include your Employer's name, Employee ID, and Mobile number. Payactiv uses time and attendance data to provide earned wage access to employees. Payactiv is a great place to work. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. he is a great agent and payactiv needs to give the man a raise cause he is awesome. 1 CONNECT Work your way Get company announcements, pick up shifts, and get reminders and alerts from work. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Fixed my problem, no hesitation! Easy, free, instant mobile payments. They don't care at all.. don't use payactive..please don't. Yes. Checking account with 3+ months of banking history, $750+ monthly income, live in eligible state, ages 18+. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Payactiv Review. It is especially beneficial for lower-income hourly workers who want to access their earned wages between paychecks. He was still taking care of it and much to my surprise fixed it all together whiley phone was rebooting. Have a wonderful day ahead! Hey! J.P. Morgan Wealth Management Review: Plans Tailored to Your Financial Goals, Dosh Review 2023: Getting You the Most Back on Your Purchases. As a next step you can visit the Payactiv website or read our research on the Best Financial Wellness Software. Using Payactiv to get an advance on your paycheck can help you cover an emergency expense without having to resort to payday loans, which are known to be risky. PayActiv is best for workers whose employers are already using the service, as it is a free and easy way to spend your pay as you earn it, without waiting for your next paycheck. PayActiv. PayActiv is a revolutionary fintech company providing a needed service for many workers who need just a little help getting from paycheck to paycheck.